Job Description Job Description Key Responsibilities • Answer incoming calls promptly and professionally, providing excellent customer service • Dispatch technicians and plumbers efficiently based on location, skill set, and job priority • Manage daily schedules and resolve everyday scheduling conflicts with strong problem-solving skills • Proactively update customers throughout the day as schedules shift due to job progress or delays • Order, receive, and coordinate parts needed for customer repairs • Maintain clear, accurate communication with both customers and field technicians • Track job status and ensure smooth handoffs between office and field teams What We’re Looking For • Positive, professional attitude and strong verbal communication skills • Ability to stay calm and solution-oriented when schedules change • Strong organizational skills and attention to detail • Prompt, consistent follow-through with customers and technicians • Experience in dispatching, customer service, or a related role preferred (plumbing/HVAC experience a plus but not required) • Comfortable learning basic scheduling and parts-ordering processes Why Join Us You’ll play a key role in a small, hands-on team where your work directly impacts customer satisfaction and technician efficiency. We value reliability, clear communication, and a can-do attitude.
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